Which opening is most likely to invite a useful coaching conversation?
- Begin with a broad judgment about the employee's attitude
- Ask for the employee's view of a specific situation before offering guidanceCorrect answer
Coaching Conversations for Managers
OnlinePublished8 lessonsAuthored internally
Topics · 4
- 12 lessons
What Coaching Actually Is
Telling coaching apart from instruction, feedback, and performance management before you open your mouth.
- 22 lessons
Preparing the Conversation
Choosing one moment and writing questions you cannot answer yourself.
- 32 lessons
In the Room
The shape of the conversation, and what to do when the other person disagrees with your facts.
- 42 lessons
After the Conversation
The second conversation, where coaching is actually judged.
A topic labels a run of consecutive lessons. It never nests them, and lesson order is the only sequence this Course has.
Lessons
Telling coaching apart from instruction, feedback, and performance management before you open your mouth.
01
Advice With a Question Mark on the End
Reading · 5 blocks · 1 heading, 2 paragraphs, 1 flashcard deck, 1 callout · 7m
02
Turn Feedback into Forward Motion
Slides · 12 blocks · 1 slide deck, 3 headings, 3 paragraphs, 2 lists, 2 callouts, 1 scenario · 9m
Choosing one moment and writing questions you cannot answer yourself.
03
Pick One Moment
Reading · 6 blocks · 1 heading, 2 paragraphs, 1 list, 1 callout, 1 scenario · 7m
04
The Question That Isn't a Question
Reading · 5 blocks · 1 heading, 2 paragraphs, 1 sort activity, 1 callout · 8m
The shape of the conversation, and what to do when the other person disagrees with your facts.
05
The Shape of the Conversation
Reading · 4 blocks · 1 heading, 1 paragraph, 1 sequence activity, 1 callout · 7m
06
'That's Not What Happened'
Reading · 5 blocks · 1 heading, 2 paragraphs, 1 decision activity, 1 callout · 7m
The second conversation, where coaching is actually judged.
07
The Second Conversation
Reading · 6 blocks · 1 heading, 2 paragraphs, 1 list, 1 callout, 1 scenario · 6m
08
Coaching Conversation Planner
Document · 11m
Knowledge check · Optional
Q1
Single-choice, immediate feedback, unlimited retries, latest result only. The quiz never gates completion and produces no Exam Evidence.
This is the Course's earlier question model, kept while the Checkpoints land. The Checkpoint is what gates progression now — one single-choice question after a lesson, authored inside that lesson, and passing it is what records the lesson complete.
Course
Shown everywhere the Course is listed.
Modality
Online applies the lessons above and nothing else — no attendance, no trainer.
Difficulty
Optional. Leave it as Not set — nothing targets difficulty, it only tells a reader what to expect.
Visibility
Catalog makes it browsable and directly startable by any Employee.