Which action creates the clearest expectation at the start of a shift?
- Name the outcome, standard, owner, and check-in pointCorrect answer
- Ask the team to use their best judgment without defining success
8 lessons · 2 classes · BeginnerAuthored internally
Stepping Into the Role
What changes the day you start leading people you used to work beside.
Setting Expectations That Hold
Making a request specific enough that nobody has to guess what done looks like.
Correcting Course
Saying the concrete thing, and staying in the conversation when it gets uncomfortable.
Making It Stick
The follow-up that turns a good conversation into a changed shift.
A topic labels a run of consecutive lessons. It never nests them, and lesson order is the only sequence this Course has.
What changes the day you start leading people you used to work beside.
The Day You Stop Being One of Them
Reading · 7 blocks · 1 heading, 3 paragraphs, 1 scenario, 1 flashcard deck, 1 callout · 7m
Lead the Shift You Want to See
Slides · 12 blocks · 1 slide deck, 3 headings, 3 paragraphs, 2 lists, 2 callouts, 1 scenario · 9m
Making a request specific enough that nobody has to guess what done looks like.
Name the Finish Line
Reading · 7 blocks · 1 heading, 3 paragraphs, 1 list, 1 callout, 1 sequence activity · 8m
How Much Rope
Reading · 5 blocks · 1 heading, 2 paragraphs, 1 decision activity, 1 callout · 7m
Saying the concrete thing, and staying in the conversation when it gets uncomfortable.
Say What You Saw
Reading · 6 blocks · 1 heading, 2 paragraphs, 1 sort activity, 1 callout, 1 scenario · 9m
When They Push Back
Reading · 5 blocks · 1 heading, 2 paragraphs, 1 decision activity, 1 callout · 7m
The follow-up that turns a good conversation into a changed shift.
The Part Everyone Skips
Reading · 6 blocks · 1 heading, 2 paragraphs, 1 list, 1 callout, 1 scenario · 6m
First-Time Leader Field Guide
Document · 12m
Single-choice, immediate feedback, unlimited retries, latest result only. The quiz never gates completion and produces no Exam Evidence.
This is the Course's earlier question model, kept while the Checkpoints land. The Checkpoint is what gates progression now — one single-choice question after a lesson, authored inside that lesson, and passing it is what records the lesson complete.
Linking a new delivering Class never retro-uncompletes anyone who has already completed this Course.
Optional. Leave it as Not set — nothing targets difficulty, it only tells a reader what to expect.
Catalog makes it browsable and directly startable by any Employee.
A Course with zero delivering Classes can never be completed, and absent roll-call rows never count.